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The technician performs the TeamViewer Connect action to start the session of the specified computer or mobile device. In Alloy Navigator Express Web App, Mobile App, or Desktop App, a technician performs the TeamViewer Invite action for to invite the ticket requester to the session and specify which device they would like to remote into.Īs the ticket requester joins the session by a simple click, the technician receives an immediate notification. Technicians can use the TeamViewer integration as follows: Use TeamViewer integration for remote support In the TeamViewer Group Number field, enter the 9-digit group number that identifies your TeamViewer group. In the TeamViewer Script Token field, enter the token from the TeamViewer Management Console. Instead of the desktop Settings App, you may use the web-based Admin Center for this task. In Alloy Navigator Express Settings App, go to Workflow and Business Logic > Workflow Configuration > Integrations > TeamViewer. To configure integration with TeamViewer: To obtain one, create a group in the TeamViewer Management Console, select it, and take the number from the URL. TeamViewer Group Number - the 9-digit group number associated with your TeamViewer group. To obtain one, create a script token in the TeamViewer Management Console. TeamViewer Script Token - the Script Token associated with your TeamViewer script. All these data are available in your TeamViewer Management Console. To start using the integration, you must enable it and customize its workflow configuration. To enable the TeamViewer integration and make these workflow actions available, you must first configure the integration as described below. Workflow parameters for quick customization Other workflow items and components that make those actions work TeamViewer Connect #2855 - a workflow action for Tickets that starts the TeamViewer session on the specified computer or mobile device TeamViewer Invite #2854 - a workflow action for Tickets that invites the Ticket requester to a technician's TeamViewer session Integration with TeamViewer includes these workflow items and components : What does TeamViewer integration include?
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This article describes how to configure the integration and how to use it. This is different from the blacklist which restricts access to select contacts. There you select 'allow access only for the following partners' and add afterwards to add contacts to the whitelist. Switch to Security there and click on configure next to black and whitelist. Integration with TeamViewer is a pre-built workflow package that enables remote support for managed devices directly from Alloy Navigator Express, easily initiating remote sessions. Click on Extras > Options to open the settings window.
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